booking policy
booking agreement
Cancellation Policy
If you need to cancel, please notify us at least seven days before your scheduled booking date for a full refund.
For cancellations made less than seven days before the booking date, a voucher equivalent to the booking value will be issued, valid for use within one year from the original booking date.
Rescheduling
If you would like to reschedule, please contact us as soon as possible, and we will do our best to accommodate your request based on availability.
Attendee Adjustments
You may increase the number of children attending your event up to three days before the booking date—simply inform us, and we will make the necessary arrangements.
Processing of Refunds
Any eligible refunds will be processed within five to ten business days and credited back to your original payment method.
liability agreement
As parents and caregivers, it is crucial to provide a safe and stimulating environment for your child to play and learn. The artful experience is designed to encourage creativity and exploration; however, safety is our top priority. The following guidelines are intended to assist you and the artful team in maintaining a safe environment for your children.
Supervision
While our team is present to guide the children, it is essential that you supervise your child at all times during the experience. This oversight ensures that they remain safe and do not place any inappropriate items in their mouths.
Allergies
Please inform us of any allergies your child may have at the time of booking. It is crucial to communicate potential allergens to avoid any materials or substances that may cause a reaction.
While we are dedicated to offering safe and age-appropriate activities for children, the ultimate responsibility for your child's safety rests with the parent or caregiver. You must ensure continuous supervision while your child is engaged in play.
By booking our services, you acknowledge that you have read, understood, and accept these guidelines, along with all risks associated with your child's participation in the artful experience. In no event shall artful be held liable for any injuries or damages that may occur during the experience.
Thank you for your understanding and cooperation. We look forward to creating an unforgettable experience for your child.